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Complaint and Dispute Resolution

QUERY - Usually resolved within 48 hours. If you are dissatisfied with the service provided by Transactafx.com, please contact our Customer Service as soon as possible by Email at support@Transactafx.com or use our Live-Chat which is always available on our website, for immediate and prompt assistance. Our representatives are available to assist you through your concerns to reach to a fair conclusion.

TRADING QUERY - Usually resolved within 48 hours If you have a trading query relating for example to your trading account and the operation of this on our trading platform or with respect to our Terms and Conditions, you can submit a trade enquiry by submitting the Online Trading Query Form, which is always available on our website. Please note that all trading enquiries must be logged with us as quickly as possible after the trading enquiry, need for clarification or issue have occurred. A dedicated team of professionals is available to research and resolve your trading query the soonest - we are committed to responding within 48 hours of receipt of your Trading Query. Once your trading query has been examined you will receive a full explanation of the circumstances and the outcome.

RECORD KEEPING AND REPORTING - The Company, in line with the Regulatory and legislative requirements is required to keep updated records of all the received and registered with details of the investigations conducted, the final outcomes, settlement measures undertaken and all the communication with the Clients in line with our Privacy Policy. The Quality Control Department shall maintain the appropriate records in this respect and the Compliance Department shall regularly monitor and review the Company's compliance with the applicable regulatory requirements for handling Client Complaints and the record keeping held by the Quality Control Department.

Transactafx is incorporated in Toronto & St Bury Edmunds as an International Business Company with registration number 27747 IBC 2215. Transactafx is operated by Green Point Technology Ltd., with a registered address at 1210 9th St S APT B102 Naples, FL, United States and 80 Guildhall Street, St Bury Edmunds, IP80 2QB, United Kingdom. Transactafx is authorized and regulated by the Financial Conduct Authority (FCA) in UnitedKingdom, with license number GB19025095.

High-Risk Investment Warning: Trading CFDs on margin carries significant risk and may not be suitable for all investors. Before deciding to trade, you should carefully consider your investment objectives, level of experience, and risk appetite. The possibility exists that you could sustain a loss of some of your initial investment. You should be aware of the risks associated with trading. However we've employed a robust, reliable and stable trading technology to maximize productivity and high returns on your investment. We advise clients to seek advice from our team of independent finance experts/account managers for professional guidance.

Brokerage services provided by Transactafx, Inc. member FINRA/SIPC, a subsidiary of The Charles Schwab Corporation. Transactafx is a trademark jointly owned by Transactafx IP Company, Inc. and The Toronto-Dominion Bank.

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